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Phone Why choose PlanetHoster: quantifiable proof and verifiable certifications
Rather than marketing arguments, here is verifiable proof of our quality commitment to web hosting with PlanetHoster. All figures are measured internally or sourced from independent customer review platforms (Trustpilot, Google Business, HostAdvice).
SLA support: average response time measured under 15 minutes
Contractual SLA under 15 minutes. Actual measurement over the last 90 days: 11 minutes on average, 87% of tickets processed in under 20 minutes, 95% resolved within 4 hours. All technicians are employed in-house, French-speaking, never outsourced. Available 24/7, team distributed between Montreal and Paris to ensure linguistic continuity.
3 proprietary datacenters in France, Switzerland and Canada: direct GDPR impact
Three TIER III/IV, ISO 27001 and SOC 2 certified datacenters. Paris (Telehouse 2), Lausanne (Safe Host), Quebec (Beauharnois). No subcontracting. By choosing the Paris or Lausanne datacenter, your data never leaves the territory of the European Union or Switzerland (country deemed adequate by the European Commission). No transfer to the United States, no exposure to the US Cloud Act.
Official certifications: ICANN, AFNIC, CIRA, ISO 27001 and SOC 2
Registrar accredited by ICANN since 2013, AFNIC for .fr since 2010, CIRA for .ca since 2008, Identity Digital for new extensions. Datacenters audited annually for ISO 27001 and SOC 2, audit reports available on request for corporate clients.
Verified customer reviews: 96.8% satisfaction on 7,188 cumulative reviews
Verified customer reviews in web hosting: 96.8% satisfaction on 7,188 cumulative reviews:
96.8% customer satisfaction measured each quarter by an automatic post-resolution survey system. Trustpilot 4.7/5 on 5,389 verified reviews (89% 4 or 5 stars). Google Business 4.9/5 on 1,339 reviews. HostAdvice 4.9/5 on 460 reviews. Cumulative total of 7,188 independent reviews for a weighted score of 4.76/5.
Voted best web host by several specialized media, with press recognition in 2023 and 2024 by Futura Science, les10meilleurs.fr, pme-web.com and LeParisien.fr.
TrustScore 4.7 | 5389 reviews
Google reviews 4.9 | 1,339 reviews
Hostadvice reviews 4.9 | 460 reviews
Comparison vs direct competitors on measurable criteria
| Criterion | PlanetHoster | Market average |
|---|---|---|
| Backups retained | 45 days | 7 to 14 days |
| Satisfaction guarantee | 60 days | 14 to 30 days |
| Support response time | < 15 minutes | 2 to 24 hours |
| Proprietary datacenters | 3 (FR, CH, CA) | 0 to 1 |
| Wildcard SSL included | Yes, unlimited | Often paid option |
| Unlimited emails | Yes | 10 to 50 depending on plan |
| AI site creation | Included | Available with some |
